Refund Policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with any tags, and in its original packaging. You will also need the order number or proof of purchase.

To start a return, email sales@stationhomedesign.com with your order number and the item you want to return. Items sent back without an approved return request will not be accepted.

Return Shipping

If your return is accepted, we will send you a prepaid return label with instructions on where to send the item. The cost of return shipping is deducted from your refund, at the carrier's actual rate for that label.

Rugs, lighting and decor ship parcel. Furniture and other large items ship freight, and freight return costs are higher. We will tell you the amount before you send anything back, so there are no surprises.

Damaged, Defective or Wrong Items

Please inspect your order when it arrives. Damaged, defective or wrong items are returned at our expense. Email sales@stationhomedesign.com within 14 days of delivery with photos, and we will send a return label at no cost and refund you in full, including the original shipping charge.

On freight deliveries, check the item before the driver leaves where you can. Damage noted at delivery is the fastest to resolve.

Items That Cannot Be Returned

• Custom and personalised products, including personalised canvases and signs made to your text
• Sale and clearance items
• Gift cards
• Perishable goods, personal care goods, and hazardous materials

If you are unsure whether an item is returnable, ask before you order and we will tell you.

Exchanges

The fastest way to get the item you want is to return the one you have and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund is approved. If approved, you will be refunded to your original payment method within 10 business days, less the return shipping cost where it applies. Your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since your return was approved and you have not received the refund, email sales@stationhomedesign.com.