FAQ
Frequently Asked Questions
What's your return policy?
You have 14 days from the day your order arrives to request a return. Items need to come back unworn or unused, with tags attached, in their original packaging, along with your receipt or proof of purchase. Email sales@stationhomedesign.com to start a return — please don't send anything back before we've confirmed it, since unrequested returns aren't accepted.
My order arrived damaged or wrong — what now?
Inspect it as soon as it arrives, and email us right away at sales@stationhomedesign.com if something's defective, damaged, or not what you ordered. We'll evaluate it and make it right.
How do refunds work?
Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days. If it's been more than 15 business days since approval and you still don't see it, reach out and we'll track it down.
Can I exchange an item instead of returning it?
The fastest path is to return what you have, and once that's approved, place a new order for the item you actually want.
Are all items eligible for return?
Most are, with a few exceptions: custom or personalized items, sale items, and gift cards aren't returnable. If you're not sure whether your item qualifies, email us before you buy and we'll tell you straight.
How do I track my order?
You'll get a confirmation email when your order ships, with tracking so you can follow it the rest of the way.
How do I get in touch?
Email sales@stationhomedesign.com — that's the fastest way to reach us, whether it's a sizing question or a return.