Common questions.

Within the United States only. Cost is calculated at checkout based on the item and your address, and nothing is added afterwards. The full details are in our Shipping Policy.

You have 14 days from the day your order arrives to request a return. Items need to come back unworn or unused, with tags attached, in their original packaging, along with your receipt or proof of purchase. Email sales@stationhomedesign.com to start a return. Please don't send anything back before we've confirmed it, since unrequested returns aren't accepted.

Inspect it as soon as it arrives, and email us right away at sales@stationhomedesign.com if something's defective, damaged, or not what you ordered. We'll evaluate it and make it right.

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days. If it's been more than 15 business days since approval and you still don't see it, reach out and we'll track it down.

The fastest path is to return what you have, and once that's approved, place a new order for the item you actually want.

Most are, with a few exceptions: custom or personalized items, sale items, and gift cards aren't returnable. If you're not sure whether your item qualifies, email us before you buy and we'll tell you straight.

You get a confirmation email when the order is placed, and a tracking number once the fulfilling brand dispatches it. Tracking often takes 24 to 48 hours to show movement after it is issued. Items from different brands ship separately, so one order can arrive as several parcels, each with its own tracking.

Every item ships directly from the brand that makes it, so pieces from different brands travel separately, from different places, at different times. Nothing has gone wrong when that happens.

Email sales@stationhomedesign.com. That's the fastest way to reach us, whether it's a question about a piece or a return.