Shipping Policy
Policy Shipping
Station Home Design ships within the United States only.
- Processing
- Within 48 hours of your order
- Cost
- Calculated at checkout, nothing added after
- Returns
- 14 days from delivery to request one
How our orders ship
We hold no warehouse of our own. Every item is shipped directly by the brand that makes it, and Station Home Design branded goods are made to order by our print partner. That is what lets the range stay this wide, and it means your delivery timing is set by whoever fulfils your item.
Processing
Orders are reviewed and passed to the fulfilling brand within 48 hours of being placed. Orders placed on a weekend or a US public holiday are processed the next business day.
Delivery times
Delivery times vary from order to order. Every item ships from the brand that makes it, so the timing depends on that manufacturer, the size and weight of the piece, and where it is going. A framed print and a sectional sofa do not travel the same way.
Larger furniture and lighting usually move by freight, which takes longer than parcel delivery and sometimes involves scheduling a delivery window with you.
Where an estimate is available for your address, it appears at checkout before you pay. Any dates shown come from our fulfilment partners and their carriers, so treat them as estimates rather than guarantees.
If you want a firmer answer before you buy, email sales@stationhomedesign.com with the item and your ZIP code and we will ask the brand directly.
Orders with more than one item
Items from different brands ship separately, from different places, at different times. One order can arrive as several parcels across several days, each with its own tracking number. Nothing has gone wrong when that happens.
Tracking
You get a confirmation email when the order is placed, and a tracking number once the fulfilling brand dispatches it. Tracking often takes 24 to 48 hours to show movement after it is issued.
Shipping costs
Shipping cost varies by order for the same reasons: the manufacturer, the size and weight of the item, and your address. It is calculated and shown at checkout before you pay, and nothing is added afterwards.
Delays
Carrier backlogs, weather and supply problems at the fulfilling brand can all push a delivery past its estimate. If your order is past its window, email sales@stationhomedesign.com with your order number and we will chase it.
Damaged, wrong or missing items
Please check your order when it arrives. If anything is damaged, incorrect or missing, email sales@stationhomedesign.com straight away and we will make it right. Returns are covered by our Refund Policy, which gives you 14 days from receiving an item to request one.